Introduction
Changing your mobile provider does not mean you need to lose your existing phone number. With number transfer, also known as porting, you can move your current mobile number to EzySim during activation.
What you need before transfer
Make sure your current service is active, your details match your current provider’s records, and your old SIM can receive SMS messages. You may need to approve the transfer using a port validation SMS OTP.
Step-by-step number transfer
1. Choose an EzySim plan.
2. Start activation online.
3. Select the option to keep your existing number.
4. Enter your mobile number and required details.
5. Keep your old SIM active.
6. Receive and reply to the port validation SMS OTP if required.
7. Wait for transfer completion.
How long does it take?
Mobile number transfer usually takes between 4 and 48 hours after the request is submitted. Delays can happen if details are incorrect or the validation step is not completed.
Common mistakes to avoid
Do not remove your old SIM too early. Do not cancel your existing service before the transfer is complete. Make sure the name and date of birth or account details match your current provider.
Final thoughts
Number transfer is usually straightforward when your current service is active and your details are correct.
Frequently Asked Questions
Can I transfer a number from another provider?
Yes, eligible customers can transfer their existing mobile number to EzySim during activation.
Should I cancel my old service first?
No. Keep your old service active until the transfer is complete.
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