Privacy Policy

EzySim (ABN 44 626 091 094) (referred to as “we” or “us”) takes the protection of  our customers privacy very seriously. This Privacy Policy sets out how we collect, use, store and disclose your personal  information and confirms our obligations in this regard under the Privacy Act 1988  (Cth) and the Telecommunications Act 1997 (Cth). By using the website, or by providing any personal information to us, you consent  to the collection, use, storage, and disclosure of your personal information, as set  out in this Privacy Policy.

What personal information do we collect?  Depending on the products and services you wish to use, we need to collect  certain personal information from you. This may include your name, date of birth,  address, telephone number, e-mail address, credit card details, your bank  account details, driver’s license or passport number. We may also collect  information about the websites you visit, online searches you conduct, as well as  details of your use or proposed use of our products or services. You are not required to provide us with your personal information, however, if you  choose not to do so, we may not be able to provide you with a product or service  that you have requested.

How we collect information  We may collect personal information in a range of ways, including:

• When you provide information to us directly, for example, in account  application forms, employment applications, service enquiry forms, on our  website, to our customer service representatives, through a subscription to  our website, an entry into a competition or survey we are promoting or  through our social media networks;
• From our third-party service providers, business partners, affiliates, credit  reporting agencies, law enforcement agencies and other government  entities;
• from publicly available sources,
• from electronic tagging mechanisms such as cookies, web beacons;
• from our records of your use of our products or services;
• when we are required to do so by law, for example, when we are required to  verify your identity.

Why we collect, use, store and disclose personal information  We may collect, use, store and disclose your personal information and other  usage of our products or services for a number of reasons, including (without  limitation):

• to provide products or services to you, or to facilitate the supply of the  products or services to you by other suppliers;
• dealing with questions and other customer care activities;
• for the investigation or resolution of complaints or disputes relating to any  products or services we provide;
• generating bills, managing your account and carrying out debt recovery;
• informing you of certain features, changes or problems in relation to our  products or services;
• processing orders or applications to become a customer;
• verification of your identity;
• performing credit checks and credit reporting;
• for the purposes of conducting market analysis and research, including to  understand how customers use our products and services;
• providing you with marketing and promotional material, including by direct  marketing;
• providing you with information about other products and services,  including the products and services provided by our associates (unless you  opt-out of the use of your personal information for these purposes, as  described, below);
• receiving professional advice, such as legal or financial advice;
• conducting internal investigations in relation to crime and fraud prevention,  detection, recovery or prosecution;
• identifying your location so we can send you emergency alerts;
• to assist with staff training;
• where required or authorized by law.
• We may also use and disclose your personal information to third parties who work with us in our business (located in Australia or overseas),  including to help facilitate or provide you with products and services or for  the purposes described above.

How do we store and protect personal information?  We will take reasonable measures to ensure that your personal information is  protected from unauthorized use, access, modification and disclosure, including  destroying or de-identifying personal information when it is no longer needed. We use a combination of computer storage facilities, paper-based files and other records to process, manage and store personal information. In circumstances where we use third parties to do this on our behalf, we require those third-parties to comply with strict requirements about the use and protection of your personal  information.

Do we send personal information overseas?  We may disclose and store some of your personal information to and with organizations outside Australia including third-parties that work with us to help provide you with the products and services,including, (without limitation)  some of the purposes described in this Privacy Policy. We take reasonable steps to make sure the overseas recipients of your personal  information do not breach the privacy obligations relating to it.

How you can access your personal information We are required by law to disclose personal information about you to the  operator of the Integrated Public Number Database (IPND). Information we may require to disclose includes, your name, physical address, telephone number  and email address. Personal information in the IPND is used to assist emergency  services and safeguard national security. If you consent, information from the  IPND may also be published in public directories or used by directory assistance.  IPND information may also be used for research with approval by the ACMA.

How accurate is the personal information we hold about you?  We take all reasonable measures to make sure the personal information we hold  is accurate, complete and up to date. However, the accuracy of your information largely depend on what you provide us. To make sure we’ve got your most  current and accurate details, please let us know when your information changes.  For example, if you change your name or move house.

Can you access and correct the personal information we hold about you?  Yes, but there may be times where we cannot grant you access to the personal  information we hold. For example, we may not grant access to information if it  could interfere with the privacy of others or if it would result in a breach of  confidentiality. If that happens, we will give you written reasons for any refusal. To request your personal information, complete this form, and return it to the  address provided. We won’t charge you for simply making the request or for  making any corrections to your personal information. We may charge reasonable  costs for carrying out your request. If you think your personal information is out of date or may not be accurate or  complete you can ask for it to be updated. If we do not agree that there are  grounds to change it, we’ll add a note to the personal information stating that you  disagree. If permitted by law, we will provide you with access to your personal information  upon request. If at any time, you wish to have your personal information altered in  any way, please contact us via email care@ezysim.com.au  We may charge a fee  for retrieving this information, in which case we will inform you of the fee and  obtain your agreement to that fee before providing the information. You must provide us with any change in your residential address and billing  details provided to us within 14 days of any change by emailing us at email  care@ezysim.com.au 

How can you report a breach of your privacy?  If you believe your privacy has been compromised, please fill in this Privacy  Breach form and return it to the address provided. A member of our team will get  in touch within 10 business days. Australian Privacy Commissioner: GPO Box 5218 Sydney, NSW, 2001  or enquiries@oaic.gov.au  Contact Us  If you have any questions about your privacy or this Privacy Policy, visit www.ezysim.com.au/contact-us/ Otherwise start a live chat with us by logging  into your Account on the EzySim app or through our website at Ezysim.com.au.  Should you wish to access our complaint handling process, this can be found on  our website.