EzySim Help & Frequently Asked Questions

After purchasing an EzySim eSIM, you will receive your eSIM details by email. Follow the instructions in the email to install the eSIM on your compatible phone. Most users can install an eSIM by scanning the QR code or manually entering the eSIM details in their phone’s mobile network settings. After installation, complete the online activation process and restart your phone if required.

All you have to do is start activating your service Ezysim website. On the second step of the signup process, we’ll ask you if you want to keep your existing number or get a new one!

If you want to keep your existing number, just give us a few details during that step and we’ll do the rest. Too easy!

You will receive a port validation SMS OTP (One-Time Passwords) that you will need to reply to, please keep your original SIM card in your phone to allow receiving of this SMS and reply.

Yes. You can transfer your existing mobile number to EzySim during activation. When you activate your service, select the option to keep your current number. You will receive a port validation SMS OTP from your current provider. Keep your old SIM card active in your phone until the number transfer is complete, because you may need to receive and reply to the OTP to approve the transfer.

A mobile number transfer usually takes between 4 and 48 hours after the porting request is submitted. To avoid delays, keep your old SIM active and make sure it can receive SMS messages. If the OTP is not confirmed, or if the details entered during activation do not match your current provider’s records, the transfer may be delayed or cancelled.

There are 2 easy ways to get a Ezysim SIM cards. You can order a Physical SIM online from www.ezysim.com.au. Approximate time for delivery is 2 – 5 working days.

However if you want to buy and activate immediately order a EzySim eSIM, it will be delivered to your email inbox within a minutes along with instructions on how to activate your service and install your EzySim eSIM

Your phone will also need to be able to access the 5G,4G network.

Most of the devices sold in Australia are compatible with Ezysim SIMs. Many international devices will also work as along as its not locked to current or previous network provider. If that is the case, please speak to your past provider and request to unlock.

All latest devices from Apple, Samsung, Google Pixel and Oppo are compatible with EzySim eSim.

To know more about the EzySim eSim supported devices visit www.ezysim.com.au/welcome-to-device-help.

You can recharge your EzySim plan online by clicking the Recharge button on the EzySim website. You can also log in to your EzySim account and recharge using a supported payment method. If auto-recharge is available and enabled, your plan can renew automatically using your saved payment card.

EzySim offers roaming add-ons for customers who need to use their mobile service while travelling overseas. Roaming availability, supported countries, pricing, and inclusions may vary by add-on. Before travelling, check the roaming add-on page and activate the correct roaming option for your destination.

If your mobile data is not working, restart your phone and check that mobile data is turned on. Then confirm that your EzySim plan is active and has data available. If the issue continues, check your APN settings, make sure your phone is not locked to another provider, and confirm that your device supports the required network bands.

Yes. EzySim can be useful for travellers in Australia who need a prepaid mobile plan with online activation. If your phone supports eSIM, you can choose an eSIM option and set it up without waiting for physical SIM delivery. Before buying, check your phone’s eSIM compatibility and choose a plan that matches your data, call, and validity needs.