critical information summary

When you’re in Australia the following services are unlimited and included:

• Calls to standard national fixed lines
• Calls to standard national mobiles
• Calls to 13, 1300 and 18 numbers
• calls to voicemail standard national SMS and MMS
• International Calls for applicable plans to 25 countries as specified in the table above.
• Personal use only

All services not listed above, including but not limited to:

• Calls made, SMS sent and Data used when you are roaming onto a network other than the Vodafone Digital Mobile Network, including Australian and international networks
• SMS to international numbers
• Premium and re-routed SMS
• Voice call diverts
• Any form of video calls
• Use of the VHA Network that is for a commercial purpose or for resale by you
• Any voice call, SMS or MMS which is rerouted by a third party and/or re-routed to an international destination or to a premium number or service.

Customers must have an active Roaming Add on’s or main balance in order to utilise international roaming. The countries, costs and rates related to the use of international roaming listed will be deducted from your main balance.

Please click here for more details: https://ezysim.com.au/roaming-add-on/

You must bring your own unlocked device that meets network requirements. Your tablet or other device may not be capable of making calls or sending or receiving SMS and MMS. Note that 4G with VoLTE/WiFi enabled handset is the minimum network requirement to use our service. 3G handsets and 3G voice are no longer supported by Vodafone network.

Up to 200GB unused data in a 30-day period may be banked into a databank for use in the future period if the plan is recharged or a new plan is purchased that includes a databank (databank plan) before the expiry date. You have a 48-hour grace period to recharge or purchase another databank plan after the expiry date to bank accumulated data into your databank, otherwise the data will be lost.

Data in the databank cannot be used during the grace period. Your databank is not activated until unused data has been banked. Only included plan data can be banked into your databank.

Bonus Data and Data Pack data cannot be banked. Unused data more than 200GB expires on next recharge or expiry date, whichever is earlier.

If all current included plan data, data add-on, bonus and databank data is used before 30 days has elapsed, access to data will cease unless you have a main balance (excess data charged at $0.02/MB) or until you recharge or purchase a data pack or a new plan that includes data.

This Plan and your use of our network (including the unlimited use of standard national calls, SMS and MMS) is subject to the EzySim Mobile Acceptable Use Policy, available at EzySim website.